Care & Warranty

Your new Sunrise Windows will give you years of beauty, comfort and satisfaction with a minimal amount of care.                                                                                                                                                                                              

If any part of your Sunrise window doesn’t perform, it will be replaced for free — it’s that simple! There are no hidden costs down the road. We guarantee this in writing with our Lifetime Non-Prorated Transferable Warranty.

Tilting-In Double & Single Hung Sashes:

1. Unlock sash locks.

2. Raise lower sash at least 2-3 inches.

3. Release both tilt latches and pull top of sash toward you.

4. To tilt-in top sash (not applicable for single hungs), first tilt-in lower sash.

5. Repeat steps 2 & 3 for top sash.

Removing Lift-Out Slider Sashes:

1. Unlock sash locks.

2. Slide inner sash towards center.

3. Lift sash up and bring bottom into house.

4. Repeat steps 2 & 3 for outside panel.

Operating Tilt-In Sliders:

Tilt-In Sliders are not made to vent as shown below; tilt-in function is for cleaning only.

1. Unlock sash locks.

2. Slide inner sash at least 2-3 inches towards center.

3. Release both tilt latches and pull center side of sash toward you.

4. Repeat steps 2 & 3 for other sash.

Operating Casement & Awning Windows:

-To open, unlock lever on side of window.

-Turn crank mechanism to desired position.

-To close, crank in opposite direction and engage locking lever to fully close & lock window.

-To clean glass, remove screen by pulling it into house (with casements, you may have to pull up on screen clips first.)

Cleaning the glass in your windows:

You can clean the glass with any common household glass cleaner or mild detergent. Do NOT use any petroleum-based cleaner or solvent. We recommend using a soft cloth, but a paper towel is fine. You should not add any attachments to the window or glass without the manufacturer's approval. Doing so may void the warranty.

Cleaning the Window Frames:

Keeping your windows and doors clean means more than just the glass. Here are some helpful tips for cleaning the PVC frames and sashes of your Sunrise Windows effectively without damaging them.

-Clean window and doorframes with a mixture of mild dish soap* and water. Abrasive or caustic cleaners or solvents are never recommended because they might cause permanent damage to the frame finish. Mild, nonabrasive soaps are usually safest for most dirt and stain removal.

-Always rinse completely with clean water and wipe dry.

-Check to make certain that drainage or “weep” holes are always clear of dirt and obstructions — both inside and outside the window or door in the bottom of the frame.

*Ivory® is an example of a mild dish soap. Always test cleaners in an inconspicuous area first.